Refund Policy

💸 Refund Policy – Ummah IT Solutions LLC

Effective Date: September 1, 2025

This Refund Policy outlines the terms under which refunds may be issued by Ummah IT Solutions LLC (“Company,” “we,” “us,” or “our”) for services and products purchased through:

🌐 https://ummahitsolutions.com

By purchasing our services, you agree to this Refund Policy.

1. General Policy

Due to the nature of IT services, digital products, and software solutions, all payments are generally non-refundable unless otherwise stated in writing.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

2.1 Duplicate Payments

If you were charged more than once for the same service
Full refund of duplicate charge will be issued

2.2 Service Not Delivered

If the purchased service was not delivered within the agreed timeframe
And no reasonable progress or communication was provided

2.3 Technical Failure

If a service or product is completely non-functional due to our fault
And we are unable to resolve the issue within a reasonable time

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after purchase
Lack of usage or inactivity
Misunderstanding of service features
Delays caused by client (missing information, approvals, etc.)
Completed services or delivered digital products
Violation of our Terms of Use

4. Subscription Services (if applicable)

For any recurring or subscription-based services:

You may cancel at any time before the next billing cycle
No refunds will be issued for partially used billing periods
Access remains active until the end of the paid period

5. Chargebacks & Disputes

Before initiating a chargeback, you agree to contact us at:

📧 contact@ummahitsolutions.com

We reserve the right to:

Suspend or terminate your account in case of unjustified chargebacks
Provide evidence to payment processors to dispute fraudulent claims

6. Refund Process

If eligible, refunds will be processed:

Within 5–10 business days
Via the original payment method
Through our payment providers such as
Stripe, PayPal, or Flutterwave

Processing time may vary depending on your bank or payment provider.

7. Partial Refunds

In certain cases, we may issue partial refunds at our sole discretion, depending on:

Work completed
Resources already allocated
Nature of the service

8. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time.

Updates will be posted on this page with a revised “Effective Date.”

9. Contact Information

Ummah IT Solutions LLC

📍 1763 Columbia Rd NW

STE 14397

Washington, DC 20009